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Frequently Asked Questions About Chewbeads

Chewbeads FAQ's

Do we accept returns and exchanges? We want you to be happy with your purchase! If you wish to return or exchange merchandise in saleable condition, we will happily issue a merchandise credit within 30 days from the date of purchase. For all returns or exchanges, please send an email to orders@chewbeads.com. There are no refunds, with the exception of an incorrect order or damaged order, in which case we will promptly issue a refund and/or send you the correct order. All merchandise must be returned via insured courier (USPS, UPS, Fed Ex, etc) so that we can track the package. We apologize that shipping costs are non refundable.

Is there sales tax on chewbeads? We charge 8.875% on all purchases made in New York State.

Do you ship Internationally? Chewbeads international orders are shipped by UPS or USPS upon request for a flate rate of $14.95. All duty taxes are the responsibility of the receiver. For questions regarding shipping please email orders@chewbeads.com

Do you offer gift wrapping and personalized gift cards? We are happy to personally gift wrap your presents for a fee of $4.95. We are also happy to include a free personalized gift card with every order. Please include your gift message when prompted during checkout. For questions regarding personalized gift cards and gift wrapping, please email orders@chewbeads.com or call 212-600-4341.

Why are chewbeads safe for babies? Chewbeads are sent to an independent US material testing lab to ensure that they meet or exceed all current and upcoming standards of the U.S. Consumer Product Safety Commission (www.cpsc.gov). The tests prove that both the materials and the design of the product are completely safe for your baby while under adult supervision. Chewbeads are intended to be worn as adult jewelry and should not be left with children or babies alone. Adult supervision is required.

What are the benefits of using silicone? A primary reason is reliability...silicone rubber components have a useful life that is far superior under conditions that would cause the deterioration of many parts made of typical organic materials. Silicone rubber retains a far higher tensile strength, and tear resistance than do many organic rubbers, perfect for emerging teeth! It is odorless and tasteless. It is very stable it does not cause staining. Most importantly, silicone rubber will not support the growth of fungus, mold or bacteria! To clean simply wash with a mild soap and water.

What is your privacy policy At Chewbeads.com, online ordering is handled by Volusion.com to ensure the highest form of security. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.